/ Vendors&Solutions: Dell Technologies

Key Solutions from Dell Technologies

  • Laptops and Workstations
    Dell’s high-performance devices are designed for professionals who require a balance of mobility, power, and reliability. For example, engineering firms rely on Dell workstations to run resource-intensive design applications seamlessly.
  • IT Infrastructure and Data Storage
    Dell servers, storage systems, and hyperconverged infrastructure solutions enable companies to scale IT resources to meet growing demands. These solutions ensure uninterrupted operation of mission-critical applications in data centers and cloud environments.
  • Cybersecurity Solutions
    Dell provides multi-layered protection tools, including data encryption, access control, and threat prevention. These solutions minimize data breach risks and help businesses maintain compliance with international security standards.
  • Monitors and Peripherals
    Dell’s products deliver exceptional color accuracy and reliability, making them indispensable for designers, analysts, and developers. For instance, Dell UltraSharp monitors are widely used in graphic design studios to produce high-quality visual content.
  • Collaboration and Flexible Work Environment Solutions
    Dell offers tools for organizing remote and hybrid work, including video conferencing platforms, virtual desktops, and devices for mobile employees. These solutions help maintain team productivity regardless of location.

Why Choose TRANSCENDAR SOLUTIONS for Dell Technologies?

  • Comprehensive Solutions. TRANSCENDAR SOLUTIONS provides an all-encompassing technology portfolio, from client devices to end-to-end IT infrastructure, simplifying integration and management.
  • Reliability and Durability. Dell products undergo rigorous quality testing, ensuring stable performance even in the most demanding environments—essential for businesses with heavy equipment usage.
  • Focus on Business Needs. TRANSCENDAR SOLUTIONS adapts Dell technologies to clients’ tasks, ensuring optimal performance and efficiency. For example, Dell PowerEdge solutions accelerate big data processing in research projects.
  • Flexibility and Innovation. Continuous technological advancements make TRANSCENDAR SOLUTIONS l an ideal choice for companies striving for adaptability and growth.

A simplified path to hardware innovation: Delivering your software applications on validated hardware can help your customers get the most out of your application. But leveraging a hardware platform can also be a distraction from your core business. Choosing the best approach for your company to source, validate, build and support hardware platforms can make all the difference, in terms of cost efficiency and reinvestment of focus, as your company develops its intellectual property (IP). Streamline your sales cycle with a customizable digital storefront enabling simplified, profitable transactions with end-customers. Protect capital by limiting your financial liability while speeding time-to-revenue.

Industrial Automation with TRANSCENDAR SOLUTIONS and Dell: We've partnered with Dell Technologies to bring Industrial Automation businesses a definitive guide to making your data work for you and getting smarter with managing your processes to unlock innovation.Our Server Innovation team works with manufacturing businesses - and the manufacturers themselves - to design the best server solutions for gathering and delivering critical data at the right time. We even build and deliver the servers when and where they're needed, pre-loaded with software and ready to go out of the box. Perfect for businesses that need to scale quickly to meet demand.

The following table provides a high-level description of TRANSCENDAR SOLUTIONS functions that are in-scope for support partners and those that are to be completed only by Dell Services


Support Role Description
Level 0
  • Entitlement Check
  • Record incident for end-user in partner CRM
  • Conduct sufficient problem isolation
  • Escalate call to Level 1 for problem resolution, if necessary
Level 1
  • Deliver resolution for issues with known solutions
  • Provide incident status updates to end-user
  • Collect and submit error information to Level 2 Technical Support, if necessary
  • Provide general information and “how to” support
Level 2
  • Isolate, troubleshoot, and re-create issue (if necessary) to identify the source of the issue
  • Define issue resolution action plan
  • Deliver advanced detailed support on the appropriate products
  • Work with Dell Level 3 Support on resolution
Level 3
  • Run engineering diagnostics for unidentified errors or existing bugs
  • Collaborate with Level 2 on issue re-creation and root cause analysis (if necessary)
  • Deliver resolution for bugs that have been identified, but has not yet been published
  • Generate engineering workarounds
  • Track issue descriptions, bug fixes, case status, and case root cause analysis
Remote Monitoring**
  • Provides Remote connectivity to Dell Technologies technical support facility via Secure Connect Gateway
  • Monitor equipment status and trigger appropriate actions
  • Dispatch of partner resources when required
Hardware Break/fix
  • Perform field interventions as required
  • Consult Knowledgebase and Solve procedures to perform break-fix activities
  • Perform recommended code level updates
  • Perform defective spare parts replacement
  • Perform field change orders (FCO)
Logistics Support to End User
  • Purchase and maintain spare parts level according to the logistics program guidelines
  • Deliver logistics to end user including delivery
  • Return defective parts to Dell Technologies